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Customer Reviews



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471 of 482 people found the following review helpful


Not ready for GA yet, October 5, 2012


By 
Kevin F Brennan (Perkiomenville, PA USA) – See all my reviews




Amazon Verified Purchase(What’s this?)


This review is from: Quicken Deluxe 2013 [Download] (Software Download)

I have been using quicken now for a very very long time. Every year I diligently upgrade to the next release. I always puchase the deluxe version. Overall I have been very pleased witht the product. This specfic release is defiitely not ready for the general public and misleading. I purchased the product today specifically for the mobile functionality as most other consumers did. I was expecting everything to go smoothly. After installing it and then it going through the conversion of my 2012 data i was ready to test the cloud syncing functionality. This did not go well. It looked as though it was working and completed. The only alert/error I got was “create category” and a little yellow triangle. I then downloaded and installed the ipad app. When I open that app, there is nothing there so obviously my deakto app is not syncing with the cloud. I decided to google this error and found all the other uaers having the same issue. I then contacted intuit support online chat. The support person directed me to several support docs explaining this issue and some error trapping. He said that they are aware of the issue and do not have a fix or a timeframe for the fix. These docs basically had me turn on specific debugging flags and perform some error trapping along ith a screen shot of the actual error. I have been in IT support now for 22 years and I doubt many users could have gone through all of this troubleshooting/steps to try to trap the error. I then emailed intuit all of these files and was told I shold hear somethng soon. He did say i had 60 days to get my refund if I was not satisfied with the product. I will wait a week to her something and then I may get my money back. The problem I have with them is that they should be up front and say that this feature is not working yet or pull the product until it is resolved. I would tell all the consumers to wait to purchase this item.


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The manufacturer commented on this review(What’s this?)
Posted on
Oct 10, 2012 12:23:03 PM PDT

Kathryn says:



Hi Kevin,Thank you again for providing feedback about the mobile app and your support experience here-it has been extremely helpful for us in identifying and fixing some of these issues, in particular, the "create category" error. Again, we apologize for the issues you experienced. We know this has caused problems in using Quicken 2013 itself, and we are happy to announce that we’ve released a product and server update that should resolve the majority of issues some users are experiencing. To download this update, you can perform a One Step Update and then download the patch release, or download the "mondo" patch here: http://quicken.intuit.com/support/help/go/GEN82798
We still have a small number of unique issues that we are tracking down, and we will provide more information as soon as fixes for these are validated–for details on these issues, and updated information on how to fix your issues, visit this updated FAQ http://quicken.intuit.com/support/help/go/INF21487
If you find that the updates have changed or improved your experience, please help us and other users by sharing your feedback here-the more we hear from you, the better we can focus on updates that will give everyone a best-in-class experience.
Thanks,Kathryn
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159 of 162 people found the following review helpful


Earlier issues resolved, January 4, 2013


By 
ehague “haguemeister” (Orlando, FL USA) – See all my reviews




This review is from: Quicken Deluxe 2013 (Software)

I’ve been a Quicken user for 23 years (since 1990). I started out upgrading every year, but after a few less-than-great versions I became more selective about buying upgrades. My Quicken 2010 Deluxe was almost to end-of-life (with regard to transaction downloads), so I had to decide whether to purchase the new 2013 version, or perhaps find a 2012 copy. Reading all the negative reviews here on Amazon initially scared me off 2013, but as I monitored reviews across the Internet it appeared to be getting better. I put in my Christmas gift request for 2013 Deluxe, and am happy to report that my transition from Q10 to Q13 has been very smooth. The new version automatically uninstalled my Q10, installed Q13, and updated it with all the patches (release 10). I had almost 200,000 entries that converted without any issue, and all my stock history came across cleanly as well. I was concerned they’d changed the user interface dramatically between 2010 and 2013, but I was able to navigate without problems as soon as the new version opened. I created my Quicken mobile CLOUD ID from within the PC software, specified the subset of accounts I wanted to access from my iPad, and waited as it synched the necessary info to the cloud. With the iPad app installed, I was able to review my information without any problems. I haven’t used it long enough to say with certainty there aren’t any remaining issues, but it appears all of the issues that led to 1-star reviews early on have been addressed. Any of you on 2010 that are looking at 2013 and wondering if it will be okay, I can report that I’m a happy upgrade customer.


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109 of 110 people found the following review helpful


Not ready for prime time, October 15, 2012


By 
John S. Ruzicka “John R” (San Francisco, CA) – See all my reviews
  





This review is from: Quicken Deluxe 2013 [Download] (Software Download)

I was perfectly happy with Quicken 2012 but when I saw that 2013 had an iPad app I had to take the plunge. Throughout my day, I spend a lot of pocket cash that I often forget about, and the idea of being able to enter transactions directly on my iPad and then sync them when I got home was *very* appealing to me since I’d often end a month with a few hundred dollars in “pocket cash” when my wallet only had in it.
However, the cloud experience just flat out does not work. I added all of my accounts, but when I log into the iPad App it tells me to go to my computer and add the accounts. I’ve tried cloud sync several times. After about 5 minutes, a window pops up that “Quicken has stopped responding” with options to close the program or continue waiting. I picked “Continue” then took my dogs for a walk, only to return 20 minutes later to the same message and I have a *VERY* fast Internet connection (it took about 1 minute to download the Quicken program itself).
After doing some research on the web, I saw that a lot of users were not only having trouble with the iPad app, but were LOSING DATA. This thought terrifies me, so I temporarily turned off cloud sync.
As for the rest of the app, nothing really new and exciting. It does what Quicken is supposed to do.
I’m giving it two stars because the basic app itself is functional, but I feel Intuit has really misled the consumer into upgrading with the idea of a cloud-based iPad app when this app isn’t working properly.


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